Question: How Is NPS Percentage Calculated?

Who has the highest NPS score?

AppleNet Promoter Score benchmarks for top brandsCompanyNPS Score1Apple472Google113Microsoft454Coca-Cola082 more rows.

What is considered a good NPS score?

Based on the global NPS standards, any score above 0 would be considered “good” (50 and above being excellent while 70 and above is considered “world class”).

How do you interpret NPS scores?

Your Net Promoter Score is your percentage of promoters minus your percentage of detractors. NPS ranges from −100 (meaning everyone is a detractor) to +100 (meaning everyone is a promoter). Most companies consider a decent Net Promoter Score to be >0%. Any positive NPS good.

What is the average NPS score?

According to our global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average score is +32. Here’s a closer look at the global benchmark numbers: The lower quartile of organizations (or the bottom 25% of performers) have an NPS of 0 or lower. The median NPS is +44.

What is a bad NPS score?

What is a good NPS score? Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress.

What does an NPS score of 50 mean?

Given the NPS range of -100 to +100, a positive score or NPS above 0 is considered “good,” +50 is considered “excellent,” and above 70 is considered “world-class.” Based on global NPS standards, any score above 0 is “good.” This means the majority of your customer base is more loyal.

How is NPS calculated?

The Net Promoter Score is calculated as the difference between the percentage of Promoters and Detractors. … For instance, if you have 25% Promoters, 55% Passives and 20% Detractors, the NPS will be +5. A positive NPS (>0) is generally considered as good.

What is NPS and how is it calculated?

The corpus is calculated by using the principle of power of compounding. The NPS calculator will show you the details of your investment. It will show you the amount invested by you during the accumulation phase of the scheme, interest earned by you, and the total amount of corpus generated at the time of maturity.

Can NPS be negative?

Net Promoter Score is always expressed as a number from -100 to 100; the score is negative when a company has more detractors than promoters, and positive in the opposite situation.

What is Apple’s NPS score?

72According to NPS Benchmarks, Apple’s NPS score in 2017 was a resounding 72, which is significantly higher than the average NPS score of the consumer electronics industry.

What is Amazon’s NPS score?

69When it comes to customer loyalty, Amazon achieves an NPS of 69.